CALL US: 619-273-3354
GET A QUOTE
Click here
Be the first to know about new products and special offers!
ARTWORK SERVICES
Find out more...
Graphic Design

Terms & Conditions

Returned Checks
Payment Terms
Shipping Delays
Warranties
Merchandise Consistency
Transfer of Ownership of Merchandise
Acceptance
Sales Tax
Cancellations and Alterations to Existing Orders
Claims, Adjustments and Returns
Overages and Shortages
Site Pricing
Site Images
Special Offers

Returned Checks
In all cases where a check is returned for insufficient funds or any other reason that prohibits Promo Deli from completing a deposit transaction, we will assess a $50.00 fee. [BACK TO TOP]


Payment Terms
All Promo Deli orders are pre-payment, unless otherwise specified and agreed upon in writing. If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed and not paid when due. [BACK TO TOP]


Shipping Delays

Customer agrees that he/she will not hold Promo Deli accountable for delays in delivery caused by acts of God or other circumstances over which we have no control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Promo Deli be liable for any consequential or special damages arising from any delay in delivery. [BACK TO TOP]


Warranties

Promo Deli warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to Promo Deli by the manufacturer of the goods. Promo Deli makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. [BACK TO TOP]


Merchandise Consistency
We encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place an order with Promo Deli, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots. [BACK TO TOP]


Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the shipping carrier. [BACK TO TOP]


Acceptance

Your submission of an online order and/or your signature on our Order Confirmation is a conditional acceptance by Promo Deli of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Promo Deli hereby expressly conditions its acceptance of your offer on Promo Deli's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Promo Deli agree that any contract hereby entered into has been made and is to be governed by California state law. [BACK TO TOP]


Sales Tax

Promo Deli is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 1-888-628-9539. [BACK TO TOP]


Cancellations and Alterations to Existing Orders

Once an Order Confirmation is approved, we cannot guarantee our ability to make changes or cancellations to an order. Promo Deli will make every effort to comply with your cancellation request. If you have already signed your Order Confirmation, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer. [BACK TO TOP]


Claims, Adjustments and Returns

If you have any problems with your order please contact Promo Deli at 1-866-962-4404 within 15 days of receipt. We urge you to open your shipment and inspect your merchandise immediately upon receipt to review its quality. After 15 days we will be unable to go back to our suppliers for credit. Please have your order number available when you call. We cannot accept unauthorized returns. Custom imprinted merchandise CANNOT be returned for credit. [ BACK TO TOP]


Overages and Shortages

We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and machine set up. We reserve the right to ship and subsequently bill or credit your charge card or account for up to 10% over or under the desired quantity. [BACK TO TOP]


Site Pricing

While we make our best effort to keep our website and catalogs up-to-date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices at any time. If a published price is incorrect on an item ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget. [BACK TO TOP]


Site Images

We make our best effort to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, website images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge you to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product. [BACK TO TOP]


Special Offers

Unless stated otherwise, all special offers are subject to the following standard terms and conditions:

  • Each offer may only be used one time per customer.
  • Special offers may not be combined on a single order.
  • Each product purchased is considered a separate order, even when multiple orders are placed at the same time.
  • When qualifying for special offers, order size does not include shipping or tax.
  • Special offers and coupons are only valid on orders purchased at website pricing.
  • Special offers may not be valid on certain items.
  • To redeem any special offer, the coupon code must be given at the time of ordering.

[BACK TO TOP]